Shipping Timeline

Confirmed orders will be dispatched within 24 to 48 working hours. We aim to dispatch all orders within 2 days of the order date.

Defective Products

If one or more items in your order are defective, please submit a single complaint, as return or replacement arrangements will be made only once.

Delivery Acceptance

Customers are advised not to accept any shipments that appear tampered with or damaged.

Responsibility Disclaimer

The company assumes no responsibility for goods signed for by an alternative recipient. Additionally, the company is not liable for any damage that occurs post-delivery. 

Claims Reporting

Any claims regarding shortages or damages should be communicated to customer service on the delivery day. Shipping and handling fees may vary depending on the product type, packaging, size, volume, and other considerations. These charges will be clearly indicated at the time of checkout, allowing consumers to be informed before completing their payment.

Order Confirmation

Upon placing an order, customers will receive a confirmation via Email and SMS, which will include the order number and estimated delivery time.

Shipping Charges

Shipping and handling charges will be detailed at checkout, ensuring consumers are aware before completing their transaction.

Delivery Protocol

Goods must be signed for upon delivery. If a customer is unable to sign for their delivery, they should designate an alternative recipient such as a family member, colleague, or neighbor.

The company will not take responsibility for items signed for by another person. Any reports of shortages or damages should be communicated to customer service within 24 hours of receiving the delivery. A firm policy of no returns and no refunds is upheld once an order is confirmed.